Cougar Bytes for September 21, 2012
September 21, 2012
Volume V, Number 9
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The next issue of COUGAR BYTES will come out on Friday, October 19, 2012.
IN THIS ISSUE:
- WOW! WHAT A TEAM!
- WHAT'S HAPPENING AROUND CCCC
- Miss NC Meets Charlie Cougar At Lee County Fair
- CCCC Faculty Appointed To Lee Library Board
- Happy 25th Anniversary to Triangle South Enterprise Center
- CCCC Employee Spotlighted in Sanford Herald
- CCCC History Instructor Speaks To Local Group
- Crisis Communication Plan
- Canada Geese Visit CCCC
- Butterflies On Lee County Campus Plaza
- News From the Foundation
- News From Green Central
- "Green Office" Tip
- Fundraiser Announcement
- Restaurant Discount for CCCC Employees & Students
- CCCC awarded five-year, $1.65M USDOE grant
- CCCC Lee Relay For Life Team
- Cougar Pets News
- PERSONNEL NOTES
- CCCC-BAY
WOW! WHAT A TEAM!
CCCC Institutional Effectiveness Awards Top Service Areas
Of 20 support service areas rated, students responding to the CCCC Spring 2012 Enrolled Curriculum Student Survey expressed the highest level of satisfaction for:
- Library (98% Satisfied)
- Cashier's Office (97% Satisfied)
- Computer Resources/Tech Support (96% Satisfied)
- Campus Security (95% Satisfied)
A big thanks to ALL CCCC service areas for consistently providing outstanding customer service to students: research shows that students' satisfaction with specific services and students' perception that service staff are responsive to their needs play a MAJOR role in retention. Share your success strategies for providing outstanding service to students via email to Linda Scuiletti at lscuiletti@cccc.edu, and we'll share them on our new IE Website. We'd like to share a few of those tips from the top three award winners, and hope these comments will be encouragement to others to join in our quest for exceptional customer service in all areas of Central Carolina Community College.
CCCC Library Customer Service Tips
- Staff is always willing to go the extra mile to help the customer
- Customer comes first; we focus on their needs
- Constantly improving our services thru surveys; take the comments in the surveys in consideration when implementing new services and also use the comments to help improve services already offered
CCCC Cashier Department Customer Service Tips
- Smile
- Listen to the customer; take time to help
- Ask customer additional questions to determine exactly what their needs are
- If an issue cannot be resolved in the Business Office, we refer to the appropriate department
- Answer phones; avoid customer having to leave a voice message as much as possible
- Return phone calls as soon as possible and within 24-hours
CCCC IT Department Customer Service Tips
- Service with a smile
- Treat each customer with the same respect that you would like to be treated with
- No matter what, always be polite
- Depending on topic, talk each customer step by step through each process, so they will have a better understanding of what the IT team member is asking them to do, and why it needs to be done.
Library (98% Satisfied)
Cashier's Office (97% Satisfied)
WHAT'S HAPPENING AROUND CCCC
Miss NC Meets Charlie Cougar At Lee County Fair
Local celebrity Charlee Cougar, Central Carolina Community College's mascot, greeted Arlie Honeycutt, Miss North Carolina 2012, when she visited the college's tent at the Lee Regional Fair Sept. 14. While there, she received a complimentary hand paraffin treatment from students in the college's Esthetics program. Honeycutt, a Garner resident, will compete in the Miss America pageant in January.
CCCC Faculty Appointed To Lee Library Board
Vadrin Colvin-King, of Sanford, a sociology instructor at Central Carolina Community College, has been appointed to the Lee County Library Board of Trustees by the Lee County Board of Commissioners. Her appointment began in June 2012 and will last through June 2015. Colvin-King has taught sociology at the college for six years and also serves as chair of the college's Institutional Review Board and the Diversity Committee. She has a Master of Arts in Sociology and a Bachelor of Arts in Speech and Theater from Fayetteville State University. She taught at FSU and Robeson Community College before coming to CCCC. The seven-member library board of trustees oversees the mission of the Lee County Library, which is to provide materials, services and programs to support the educational, informational, cultural and recreational interests of its patrons.
Happy 25th Anniversary to Triangle South Enterprise Center
In 1986, members of the Dunn Area Committee of 100, Inc., headed by William P. Elmore, thought the idea of a business incubator sounded pretty good. Mr. Elmore was on the Governor's Economic Development Board where he heard about business incubators and grants that were available through the N. C. Technological Development Authority.
Application was made and grant funds were awarded to establish the Triangle South Small Business Incubator. Members of the Committee of 100 were astute enough to realize a partner would enhance the operation, so they joined with Central Carolina Community College and its Small Business Center in Harnett County to open the incubator in 1987. After a few years as the Small Business Incubator, it was determined the name was just not catching on. Just because you build it, that does not mean they will come. The Dunn Area Committee of 100, Inc., decided to change the name to Triangle South Enterprise Center for marketing purposes along with starting a loan program with USDA-Rural Development to help the project survive. Triangle South Enterprise Center celebrates 25 successful years on Tuesday, Oct. 23, with a 25th Anniversary Celebration and Business After Hours with the Dunn Area Chamber of Commerce from 5-7 p.m. The event is for Chamber members and invited guests. Nancy Blackman is director of Central Carolina Community College's Small Business Center in Harnett County, director of Triangle South Enterprise Center, and director of the Dunn Area Committee of 100, Inc. Send comments or column ideas to her at nblackman@cccc.edu.
CCCC Employee Spotlighted in Sanford Herald
CCCC employee, Bobby Wicker, Director of Recruitment, was recently featured in the Carolina People @ Work segment of the Sanford Herald, Saturday, September 15, 2012 edition. Bobby's hard work and dedication to his job, family, and friends were just a few of the reasons he was chosen to be spotlighted for this segment. Thanks Bobby for a job well done!
CCCC History Instructor Speaks To Local Group
Dr. Anthony Ross Harrington, History Instructor, spoke to the members of the Temperance Alston Smith Chapter DAR, on Saturday September 15, 2012 at the Country Club of North Carolina at Southern Pines. Dr. Harrington's topic was the Evolution of the United States Constitution. This speech was well received by all the members present.
Crisis Communication Plan
The college Crisis Communication Plan is available on the intranet, click here to access it.
Canada Geese Visit CCCC
These Canada geese were obviously on their way along the gravel road that leads to the Small Business Center (sign, back left) on the Lee County Campus on Aug. 29 - perhaps to talk about setting up their own goose down small business. At the curve in the road, they were distracted by all the excitement at the Annual Boomer Expo at the Dennis A. Wicker Civic Center (out of the photo to the right). They finally decided to keep to their migratory schedule and took off, flying northeast over the campus.
Butterflies On Lee County Campus Plaza
It's not just the humans who enjoy the landscaping in the Lee County Campus entrance plaza. The butterfly bushes, particularly, have attracted butterflies, including this Tiger Swallowtail, who was caught enjoying the sunshine and flowers on August 29.
News From the Foundation
Get in the Christmas Spirit! Come join the CCCC family as the Lee County campus hosts a Christmas Tree Lighting and Photos with Santa event. The event will be held on Thursday, December 6, 2012 at the Lee Campus Library Courtyard, 1105 Kelly Drive, Sanford, NC, 27330. Santa and Charlee the Cougar will be available for photos and the photos will be available for free download from the CCCC Foundation website for printing. Santa will be arriving around 5:30 p.m. on a Fire Truck and will be led in by a marching band. Can/dry food is requested for collection for the local food banks. The evening will consist of a reading of "Twas the night before Christmas," along with hot cocoa, cookies, pictures, and the tree lighting. The event will end at 7:00 with the start of the men's basketball game in the Lee Campus Gym. Come out and join the fun! Contact Emily Hare at ehare@cccc.edu or at 919-718-7230 for more information. www.cccc.edu/foundation
News From Green Central
We hope everyone is enjoying their "green gift" from CCCC EOP (Educational Office Professionals), a partner of the Sustainability Committee. Plants are being distributed throughout common areas of our campuses to share one green idea: having plants in your office area will improve your work environment. As a reminder, please transfer your plant to a permanent, recycled, planter and display in a visible area to provide encouragement to go "green". CCCC EOP has also launched a dedicated "green" page in their newsletter to encourage members to be conscious of reducing waste, decreasing energy consumption, and other ideas that can contribute toward us working and living in a sustainable environment. The Sustainability Committee would like to encourage other campus groups to consider ways in which their organization could join in helping inspire staff and students to participate in making all CCCC campuses more sustainable. Please watch for upcoming news in Staff Announcements and Cougar Bytes, about the "GO (Green Office) Challenge"; an opportunity for all faculty and staff to support the college's mission to conserve resources and create a healthy planet for us all. CCCC is committed to conserving energy, reducing waste and reusing materials when possible. The Sustainability Committee would like to know what you are doing in your office towards these efforts. Please take this survey to let us know how the college is meeting these goals, and how we can support your efforts. The survey is intended for all CCCC employees to fully assess our efforts. Thank you, Laura Lauffer.
"Green Office" Tip
"Century Gothic" font has been noted as being the best font for conserving ink when printing from your computer. Please change your font when applicable to take advantage of this conservation tip.
Fundraiser Announcement
John Kaiser has been an adjunct History instructor at the Harnett County CCCC campus since fall semester 2009. He and his family are fundraising to adopt a special needs orphan from an Eastern European nation and would like to ask for support. For more info you can check out the following websites:
Restaurant Discount for CCCC Employees & Students
Firehouse subs offers a 10% discount to CCCC employees & students. Just show your ID when placing an order (before you pay for your meal); they would really appreciate the business, and they have great food at good prices.
CCCC awarded five-year, $1.65M USDOE grant
Central Carolina Community College Dean of Student Leaning Brian Merritt (left) helps freshman Osman Sbaiti, of Pittsboro, sign up for tutoring in chemistry at the college's Academic Assistance Center on its Lee County Campus. The college has just been awarded a five-year, $1.65 million grant from the U.S. Department of Education to expand its efforts in maximizing student success, retention and graduation. The grant-funded project, 'The MAP to Higher Achievement: Maximizing Academic Persistence,' will pilot in the spring and summer semesters and be implemented in fall 2013.
CCCC Lee Relay For Life Team
It's time to begin preparation for CCCC's participation in the 2013 Relay for Life in Lee County. We hope you will join us again. See the details below.
BE PART OF THE CCCC LEE RELAY FOR LIFE TEAM 2013!
WHO: Interested CCCC Employees, Students, and their Families and Friends* This is the eighth consecutive year of a CCCC team.
WHAT: Relay For Life is a local, fun-filled, overnight event designed to celebrate survivorship and raise money for research and programs for the American Cancer Society.
WHEN: Begins Fri., May 10, 2013 at 5:30 p.m. through Sat., May 11, 2013 at 10 a.m. (or as long as you can last)!
WHERE: Lions Club Fair Grounds in Sanford (same venue as last year)
HOW (BEFORE): Team members raise money and collect donations to benefit the American Cancer Society. Participants who raise $100 or more get a t-shirt, which is change from previous years.
HOW (DURING): Teams gather at the track and walk laps. Each team tries to keep at least one team member on the track at all times. Raffles, snacks, and games during the event help raise additional funds.
WHY: To raise awareness and money for a worthy cause while having fun! Relay For Life represents the hope that those lost to cancer will never be forgotten, that those who face cancer will be supported, and that one day cancer will be eliminated.
COST: Only a $10 Registration Fee. Cancer survivors and current cancer care givers pay no fee.
WANT TO TAKE PART? Visit www.leencrelay.org and search for the Central Carolina Community College team to join. Please contact one of the team co-captains ASAP if you have any questions about joining online or otherwise.
- Bianka Stumpf bstumpf@cccc.edu or (919) 718-7470
- Amanda Carter abcarter@cccc.edu or (919) 718-7515
CAN'T BE ON THE CCCC TEAM, BUT STILL WANT TO HELP? If you can't be on a team, you can still support the cause. You can make monetary donations in any amount to the CCCC team via secure online donation on the www.leencrelay.org website for the CCCC team. Or you can make checks payable to the American Cancer Society. Get the details from Bianka or Amanda.
You can also purchase a luminary in honor or memory of someone. These luminaries will line the track during the event and display your loved one's name. Contact Bianka or Amanda if interested.
With your support CCCC can help find a cure!
Thanks,Bianka Stumpf & Amanda Carter, Relay Team Captains
Cougar Pets News
Is there room in your family and your life for a pet? Our candidates for adoption this month are worth considering. These animals, waiting patiently for permanent homes at the CCCC veterinary medical facility, are healthy, have all their shots, and have been spayed/neutered. Over the past six months there have been 28 adoptions, and in the past month the facility brought in 11 new cats and 4 new dogs with more dogs to come. Visit the Cougar Pets website at http://cougarpets.webs.com/index.html for more information and pictures of all the animals that need homes. You can reach Jonathan at (919) 718-7465 or by email at jloftis@cccc.edu if you are interested in adopting. They are ready to love you!
PERSONNEL NOTES
Cougar Profile
Charlie Bell
Welding Instructor
- Q. How long have you worked for CCCC?
- A. 17 years full time, 25 years part time teaching night classes.
- Q. What brought you to CCCC?
- A. I wanted an opportunity to help people learn a universal trade like welding. Welding is a skill that is done underwater, on land, and in outer space using many different joining methods.
- Q. Describe what you do for the College.
- A. I teach the students how to weld using the Shielded Metal Arc Welding Process, Gas Metal Arc Welding Process, Gas Tungsten Arc Welding Process, Flux Core Arc Welding Process, and Oxyacetylene Welding Process. I teach them how to cut metal using the Plasma Arc Cutting Process, Oxyfuel Cutting Process, and Carbon Arc Cutting Process. I also teach the students how to fabricate welded assemblies, inspect welds, read blueprints, understand welding specifications, and welding symbols.
- Q. Where were you born?
- A. Springfield, Missouri
- Q. Where did you grow up?
- A. Missouri, Georgia, and Illinois
- Q. Educational credentials?
- A.
- Associate Degree in General Occupational Technology, CCCC
- Hobart School of Welding (Troy, Ohio) Welding Certificate
- Journeyman Welder, Daniels Construction Company
- Journeyman Welder/Pipefitter, Fluor/Daniels Construction Company
- Journeyman Instrumentation Fitter/Welder, Fluor/Daniels Construction Company
- NCCER Certified Welding Instructor
- NCCER Pipefitting Instructor
- NCCER Master Trainer
- AWS Certified Welding Inspector
- Q. Where do you live now?
- A. Sanford, NC
- Q. Marital status?
- A. Married
- Q. Do you have grandchildren?
- A. No
- Q. What are some of your hobbies or other interest outside of CCCC?
- A. Fishing and Metal Art
- Q. Anything else you'd like to share with the CCCC family?
- A. I have a son that is a senior at Western Carolina University in the Athletic Training Program. He is now doing his Internship in the Football Program at Ole Miss University.
News From the CCCC Family
Shirley Morgan, a former instructor in the College and Career Readiness Department, passed on Sunday, August 26. The funeral service was held on Thursday, August 30, 2012 at Saint Paul A. M. E. Zion Church in Sanford. Shirley Morgan's family would appreciate hearing from her CCCC family at: 4425 Whatley Lane, Raleigh, N.C. 27604-6122
Josephine Johnson, mother of Director of Small Business Center for Harnett County, Nancy Blackman, passed away Thursday, August 30, 2012. The funeral service was held Saturday, September 1, 2012 at 10 a.m. at Our Lady of Guadalupe Catholic Church located at 211 Irwin Drive, Newton Grove 28366. Memorials can be made to the church. Nancy Blackman would appreciate hearing from her CCCC family at: P.O Box 852, Dunn, NC 28335
Elizabeth Richardson "Mrs. Richardson" who worked in the Norman's Corner cafeteria several years ago, passed away on July 15. Cards can be sent to the family at Family of Elizabeth Richardson, c/o Knotts Funeral Home, 719 Wall Street, Sanford, NC 27330.
Retiree Edward "Eddie" Bryant, former Automotive Technology instructor, passed away on July 29. Cards can be sent to Donna and the family at 616 Westover Drive, Sanford, NC 27330.
Birthdays
| 9/21 | Leigh Beam |
| 9/21 | Jimmie Boggs |
| 9/21 | Judy Herndon |
| 9/23 | Constance Boahn |
| 9/24 | Eileen Harrington |
| 9/24 | Joel Oldham |
| 9/24 | Cecilia Pate |
| 9/24 | Karen Walton |
| 9/25 | Elizabeth Wicker |
| 9/25 | Jamee Stiffler |
| 9/27 | Margaret Coker |
| 9/28 | Sue McNeill |
| 9/28 | Markita McCrimmon |
| 9/29 | Angella Brown-Cleary |
| 9/29 | William Edwards |
| 9/30 | Jennifer Ivey |
| 10/01 | Kenneth Johnson |
| 10/01 | Chuck Mann |
| 10/03 | William Cole |
| 10/03 | Danette Foster |
| 10/04 | Bud Marchant |
| 10/04 | Ronald McLamb |
| 10/05 | Brian Merritt |
| 10/06 | David Hartman |
| 10/06 | Faye Stephenson |
| 10/07 | Daniel Furr |
| 10/08 | David Haire |
| 10/08 | Gloria Oldham |
| 10/09 | Thomas Holder |
| 10/09 | Summerlin Page |
| 10/10 | Randy Brewer |
| 10/10 | Mike Neal |
| 10/11 | Joni Pavlik |
| 10/13 | Charles Bell |
| 10/13 | Jesse Jasso |
| 10/13 | Betty Matthews |
| 10/17 | Perry Emmons |
| 10/18 | Mary McCoy |
| 10/19 | Sara Lambert |
| 10/20 | Lisa Brown |
| 10/21 | Tammie Quick |
| 10/21 | Craig Ciliberto |
| 10/23 | Rosita Davis |
| 10/23 | David Foster |
| 10/25 | Kay Faucette |
| 10/25 | Vickie Harrington |
| 10/27 | James Eubanks |
| 10/27 | Ruth Prince-Dukes |
| 10/28 | Dale Fey |
| 10/28 | Debra McNeill |
| 10/28 | Arlen Mills |
| 10/30 | Timothy Eyring |
| 10/31 | Crystal Smith |
MARK YOUR CALENDAR
Dates to Remember
Dec. 6, 2012 - Christmas Tree Lighting & Photos with Santa
April 13, 2013 - 2nd Annual Rabbit Run in Chatham County