Cougar's Den - Students, FAQs

Cougar's Den

Click on the topics below to find answers to our most frequently asked questions!

Topics

Advising & Registering for Classes

What courses are offered?
Distance course offerings are posted in WebAdvisor
Who do I contact to see if my transcripts have been received?
You can contact the Registrar's Office at (919) 718-7201 or you can contact a counselor in Student Services for assistance at (919) 718-7300.
Who do I contact to setup placement testing?
Contact a counselor in Student Services for assistance in setting up your placement testing at (919) 718-7300.
How do I register for a distance course?
Distance Education students register during the same periods available to traditional students. To learn more, review the Getting Started which outlines the process of becoming a distance student at CCCC.
May I audit a distance course?
Yes. Students who audit must declare audit status when registering and may not change to "for-credit" status after the course has begun. As is true with all audits, students must pay regular tuition and other required fees.

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Applying to CCCC

Applying to CCCC
For more information about Applying to CCCC please visit the Application page.

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Blackboard

I am unable to sign into my class in Blackboard, what do I do?
You must have registered and paid for class(es) in order to sign in to Blackboard. After registering for your class(es), you should receive a registration statement (if you register on-campus). Your student ID number will be listed on this sheet and will assist you in signing in to Blackboard. If you registered over the phone, you can contact Student Services at (919) 718-7300 if you do not know your Student ID number. We no longer use social security numbers.
Your username is the first initial of your first name, the first four letters of your last name, and the last three digits of your Student ID number.
Your password is your birthdate in MMDDYY format.
How do I change my password in Blackboard?
To change your password, login to Blackboard. On the Welcome screen, look for Personal Information on the left-hand side. Click this link and then click Change Password.
If I have a problem with logging in, what resources are there to help?
You can contact Blackboard support 24 hours a day, seven days a week at toll-free 1-866-834-6894 or you can email us at destaff@cccc.edu.
Why am I having problems taking my tests in Blackboard?
There can be several explanations. AOL's browser has particular issues with Blackboard tests and will timeout often. Mozilla Firefox should work in most cases. There is a 3 hour and 59 minute timeout set by Blackboard. Also, if using a dial-up connection, the Internet Service Provider may detect no "activity" and disconnect the user from the Internet before being able to turn in the test. Also, there are some issues with the timer covering up the submit button in Internet Explorer 8 as well. If you continue to experience issues and the previous solutions do not work, please contact us at destaff@cccc.edu.
When I went to take my quiz in my course site today, it is not there. What do I do?
Contact your instructor and ask for instructions for accessing the quiz. The distance education department does not activate or dectivate quizzes or tests without first having the instructor's permission. Contacting your instructor first is your best route to a solution to your issue.
I have been locked out of my test. What do I do?
Contact your instructor as soon as possible. The distance education department does not reset exams for instructors.
My course is not listed under "My Courses", what do I do?
All courses begin on the first day of class. If your class has not begun, you will not be able to see your course yet. If it is after the first day of class and your class is still not showing up for you, please contact the distance education staff at destaff@cccc.edu or (919) 718-7529.
When I go into Blackboard, I only see one course, but should see another one that I registered for. What do I do?
If you do not see a course that you believe you should have access to, please contact the distance education staff at destaff@cccc.edu or (919) 718-7529. In order to efficiently serve you, please have your Student ID number ready when you call. If you do not know your Student ID number, you can contact Student Services at (919) 718-7300.

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Checking Grades

Checking Grades with WebAdvisor
To check your grades in WebAdvisor, watch this tutorial.

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Considering Distance Education?

Are distance courses equivalent to traditional courses?
Absolutely! They are equivalent in academic rigor and student requirements. Students enroll at Central Carolina Community College, pay tuition, study under the same rules and regulations, are taught by the same CCCC faculty, receive full academic credit, and have the same campus privileges as students enrolled in traditional courses.
What are the benefits of distance education?
Our distance courses allow you to complete your coursework and earn college credits on a flexible schedule that is the most appropriate for you and your particular circumstances--day, night, or any time in between. Our instructional methods offer these advantages and more.
  • You can spend traditional communting time on your coursework.
  • With the appropriate technologies and Internet connection, you can continue your studies when traveling away from home for business or pleasure.
  • You can interact with subject matter experts around the world and draw on extensive Internet information resources.
  • You can easily interact and work with your instructor and with other students in the virtual classroom.
How much does it cost to take a distance course?
Distance students pay the in-state tuition rate per credit hour plus student and technology fees. Distance studenets also pay a $15 non-refundable distance education fee for each distance course taken. This fee is used to pay Blackboard licensing fees and for the video series used in distance courses. The distance education fee does not apply to hybrid courses or to the required labs that accompany some courses.
Out-of-state distance students pay the out-of-state tuition rate per credit hour plus student and technology fees. Out-of-state students must also pay the $15 distance education fee for each course taken.
Out-of-state military service members and eligible dependents stationed at a North Carolina base are eligible to pay the in-state tuition rate. North Carolina senior citizens are entitled to enroll in any CCCC course free of tuition charges.
Tuition rates are on the Business Office website.
The cost of textbook(s) and other materials varies for each course. Please visit the Campus Bookstore for more information.
Will someone contact me concerning the start date of my distance course?
You will not be contacted about the start date. Please check College publications like the Student Guides available on the Distance Education website to find out about course start dates, orientation dates, and exam schedules.
I am taking a Blackboard course and I was wondering if you could tell me if my orientations were online or if I need to come to the College? If I have to come to the College, could you tell me where to go?
Great question! If you are taking an online or multi-format course, you will have an online orientation. You do not have to come to campus to complete your orientation. However, if you are taking a hybrid course, you will complete your orientation by meeting on the first meeting date for the class. To find out where to go, please refer to your schedule and the DE Student Guide. Online orientations being the first day of classes.
Do online and multi-format courses require orientations?
Online orientation are completed in the Blackboard course sites. If you are taking multiple courses, then each course site must be entered and the course-specific orientation must be completed. All orientations should be completed as oon as you have access to the course site. Access is available on the first day of your course.
What are the characteristics of the successful distance education student?
Successful distance education students are independent learners who are self-motivated, self-disciplined, hardworking, organized, responsible, committed, and goal oriented. They tend to possess above average reading, writing, and study skills. Students interested in online or hybrid courses should be able to effectively use a computer and the Internet. Procrastinators and those with weak technology skills are not good candidates for distance education.
What is an online or multi-format course?
Online and multi-format courses use the World Wide Web, e-mail, and other Internet resources to provide opportunities for meaningful student-to-faculty and student-to-student interaction comparable to the traditional college classroom. Online courses have LN1, LN2, LN3, etc. section numbers and multi-format courses are identified by LM1, LM2, LM3, etc. section numbers. These courses are not self-paced; students follow a structured assignment, and exam schedule.
What are the technical requirements for the computer I use?
  • Operating System: Windows XP or Vista
  • Office Version: Office 2003 or higher (see Special Course Requirements for more details)
  • Processor: 1.8 GHz (minimum) REQUIRED
  • Memory: 256 MB (minimum) REQUIRED, 512 MB preferred
  • Internet: 56 kb or greater REQUIRED, DSL or cable preferred
  • Monitor Resolution: 800x600 REQUIRED
  • CD-ROM drive: REQUIRED
  • DVD-ROM (optional) - can be used for DVD courses (see Special Course Requirements for more details)
  • Internet Explorer 7 (minimum) and Mozilla Firefox 2 (minimum)
What happens if my equipment fails?
You should always have an alternative if you experience an equipment failure. Your plan might be to travel to a local library or to a friend's home to access your course. If you are having a problem that cannot be resolved quickly, contact your course instructor to inform him/her about your difficulties.

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Exams

I live outside CCCC's three-county service area. How can I take a proctored exam for my distance education course?
The distance education department's off-site proctor agreement form allows students who live outside of Chatham, Harnett, or Lee counties to still take a proctored exam for their distance education course. First, download the off-site proctored agreement form. Next fill out the first section with your information and which course you need proctored. Then find a prospective proctor at a local community college, university or library. Have the prospective proctor fill out the information and sign the form. Make sure you have also signed the form before sending it to CCCC's distance education department. Information on where to send the completed form is available at the top of the off-site proctor agreement form.
When I went to take my quiz in my course site today, it is not there. What do I do?
Contact your instructor and ask for instructions for accessing the quiz. The distance education department does not activate or dectivate quizzes or tests without first having the instructor's permission. Contacting your instructor first is your best route to a solution to your issue.
I have been locked out of my test. What do I do?
Contact your instructor as soon as possible. The distance education department does not reset exams for instructors.
Why am I having problems taking my tests in Blackboard?
There can be several explanations. AOL's browser has particular issues with Blackboard tests and will timeout often. Mozilla Firefox should work in most cases. There is a 3 hour and 59 minute timeout set by Blackboard. Also, if using a dial-up connection, the Internet Service Provider may detect no "activity" and disconnect the user from the Internet before being able to turn in the test. Also, there are some issues with the timer covering up the submit button in Internet Explorer 8 as well. If you continue to experience issues and the previous solutions do not work, please contact us at destaff@cccc.edu.

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Getting Help

I am unable to sign into my class in Blackboard, what do I do?
You must have registered and paid for class(es) in order to sign in to Blackboard. After registering for your class(es), you should receive a registration statement (if you register on-campus). Your student ID number will be listed on this sheet and will assist you in signing in to Blackboard. If you registered over the phone, you can contact Student Services at (919) 718-7300 if you do not know your Student ID number. We no longer use social security numbers.
Your username is the first initial of your first name, the first four letters of your last name, and the last three digits of your Student ID number.
Your password is your birthdate in MMDDYY format.
How do I change my password in Blackboard?
To change your password, login to Blackboard. On the Welcome screen, look for Personal Information on the left-hand side. Click this link and then click Change Password.
If I have a problem with logging in, what resources are there to help?
You can contact Blackboard support 24 hours a day, seven days a week at toll-free 1-866-834-6894 or you can email us at destaff@cccc.edu.
Why am I having problems taking my tests in Blackboard?
There can be several explanations. AOL's browser has particular issues with Blackboard tests and will timeout often. Mozilla Firefox should work in most cases. There is a 3 hour and 59 minute timeout set by Blackboard. Also, if using a dial-up connection, the Internet Service Provider may detect no "activity" and disconnect the user from the Internet before being able to turn in the test. Also, there are some issues with the timer covering up the submit button in Internet Explorer 8 as well. If you continue to experience issues and the previous solutions do not work, please contact us at destaff@cccc.edu.
When I went to take my quiz in my course site today, it is not there. What do I do?
Contact your instructor and ask for instructions for accessing the quiz. The distance education department does not activate or dectivate quizzes or tests without first having the instructor's permission. Contacting your instructor first is your best route to a solution to your issue.
I have been locked out of my test. What do I do?
Contact your instructor as soon as possible. The distance education department does not reset exams for instructors.
My course is not listed under "My Courses", what do I do?
All courses begin on the first day of class. If your class has not begun, you will not be able to see your course yet. If it is after the first day of class and your class is still not showing up for you, please contact the distance education staff at destaff@cccc.edu or (919) 718-7529.
When I go into Blackboard, I only see one course, but should see another one that I registered for. What do I do?
If you do not see a course that you believe you should have access to, please contact the distance education staff at destaff@cccc.edu or (919) 718-7529. In order to efficiently serve you, please have your Student ID number ready when you call. If you do not know your Student ID number, you can contact Student Services at (919) 718-7300.
What is Smarthinking and how do I access it?
Smarthinking provides CCCC students with free online tutoring. The service is available 24 hours a day, seven days a week. Students can access live tutorials in writing across all subjects, math, accounting, statistics, economics, chemistry, physics, and biology as well as a full range of study resources, including writing manuals, same problems, research tools, and study skills manuals. Click here for more information.
How can I contact a distance education instructor?
Though most distance education instructors teach on-site courses, instructors are easily accessible to students by email and/or phone. A faculty contact list is posted on the Distance Education website and a searchable directory is available at the top-right corner of every page on the College's website.
What happens if my equipment fails?
You should always have an alternative if you experience an equipment failure. Your plan might be to travel to a local library or to a friend's home to access your course. If you are having a problem that cannot be resolved quickly, contact your course instructor to inform him/her about your difficulties.

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Getting Started

My course is not listed under "My Courses", what do I do?
All courses begin on the first day of class. If your class has not begun, you will not be able to see your course yet. If it is after the first day of class and your class is still not showing up for you, please contact the distance education staff at destaff@cccc.edu or (919) 718-7529.
When I go into Blackboard, I only see one course, but should see another one that I registered for. What do I do?
If you do not see a course that you believe you should have access to, please contact the distance education staff at destaff@cccc.edu or (919) 718-7529. In order to efficiently serve you, please have your Student ID number ready when you call. If you do not know your Student ID number, you can contact Student Services at (919) 718-7300.
I'm kind of lost when it comes to taking an online class. This is my first time taking a distance course, and I'm not sure how to do it on my computer. Is there any way you can help me get started?
There are a few simple steps you can complete to gain access to Blackboard.
  1. Visit myCCCC.
  2. Click on the Blackboard (Bb) icon.
  3. Login to the Blackboard system using the following convention:
    • Username = first initial of your first name + first four letters of your last name + last three digits of your Student ID number.
    • Password = Your birthdate in MMDDYY format.
  4. Once you are in Blackboard, you need to look for a box titled "My Courses." Below the title you will find your courses listed. Click on the title of the course to begin. Your instructor will have instruction posted inside the course site for how to get started in your distance education course.
What is an online or multi-format course?
Online and multi-format courses use the World Wide Web, e-mail, and other Internet resources to provide opportunities for meaningful student-to-faculty and student-to-student interaction comparable to the traditional college classroom. Online courses have LN1, LN2, LN3, etc. section numbers and multi-format courses are identified by LM1, LM2, LM3, etc. section numbers. These courses are not self-paced; students follow a structured assignment, and exam schedule.
What happens if my equipment fails?
You should always have an alternative if you experience an equipment failure. Your plan might be to travel to a local library or to a friend's home to access your course. If you are having a problem that cannot be resolved quickly, contact your course instructor to inform him/her about your difficulties.

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Orientations

I am taking a Blackboard course and I was wondering if you could tell me if my orientations were online or if I need to come to the College? If I have to come to the College, could you tell me where to go?
Great question! If you are taking an online or multi-format course, you will have an online orientation. You do not have to come to campus to complete your orientation. However, if you are taking a hybrid course, you will complete your orientation by meeting on the first meeting date for the class. To find out where to go, please refer to your schedule and the DE Student Guide. Online orientations being the first day of classes.
Do online and multi-format courses require orientations?
Online orientation are completed in the Blackboard course sites. If you are taking multiple courses, then each course site must be entered and the course-specific orientation must be completed. All orientations should be completed as oon as you have access to the course site. Access is available on the first day of your course.

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Paying for Classes

How much does it cost to take a distance course?
Distance students pay the in-state tuition rate per credit hour plus student and technology fees. Distance studenets also pay a $15 non-refundable distance education fee for each distance course taken. This fee is used to pay Blackboard licensing fees and for the video series used in distance courses. The distance education fee does not apply to hybrid courses or to the required labs that accompany some courses.
Out-of-state distance students pay the out-of-state tuition rate per credit hour plus student and technology fees. Out-of-state students must also pay the $15 distance education fee for each course taken.
Out-of-state military service members and eligible dependents stationed at a North Carolina base are eligible to pay the in-state tuition rate. North Carolina senior citizens are entitled to enroll in any CCCC course free of tuition charges.
Tuition rates are on the Distance Education website.
The cost of textbook(s) and other materials varies for each course. Please visit the Campus Bookstore for more information.

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Username = your 1st initial + the 1st four letters of your last name + the last 3 digits of your Student ID#.

Password = Your birthdate in MMDDYYYY format.

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Contact Us:

Blackboard:
24/7 Tech Support - 1.866.834.6894
Submit a Ticket
Cougar Mail:
IT Helpdesk - 919.718.7397
WebAdvisor:
Registrar's Office - 919.718.7201
General Information:
919.718.7529
1.800.682.8353
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